Company:
Epicor Software Corporation

Address:
18200 Von Karman Ave.
Suite 1000
Irvine CA 92612 USA

Vice President, Consulting Services

Description

• The Vice President, Consulting Services has the overall responsibility for the Epicor Retail consulting practice.
• He/she will be responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer satisfaction and reference ability.


Role Responsibilities Include:

• Improve the effectiveness of consulting operations to ensure best achievement of revenue goals while obtaining desired profit margin and improved customer impact.
• Work closely with the Sales, R&D and Product Marketing leaders and their organizations in executing initiatives.
• Develop forecast models and provide detailed metrics around current and future engagement capacity needs.
• Identify new service opportunities and develop marketing plans to implement those services.
• Review complex proposals for technical integrity; quantification of risk and strategic direction.
• Direct and manage client relationships and satisfaction during the software implementation process.
• Provide guidance, coaching and mentoring to consulting management team.


Desired Background & Experience:

• Bachelor’s degree in Business or Computer Applications, advanced degree desirable.
• 10+ years of proven experience leading a services-driven organization in the software industry.
• Excellent customer-facing and problem solving skills.
• Strong understanding of accounting principles, including P&L, revenue forecasting.
• Demonstrated leadership skills in developing and mentoring talent.
• Ability to negotiate with other teams, partners, prospects and vendors.